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For individual customers (that is, not a health care professional,etc.) placing their own order, see Purchasing Information for Individuals

Purchasing Information for Health Care Professionals
  • Authorized staff members may order by mail, phone, fax or email with a Purchase Order Number.
  • TERMS - NET 30 DAYS! Or pay by Credit Card when you order..
  • Give us your customer number if you have ordered from us before.
  • The 3- letter, 3-digit number is found just under the words "BILLED TO:" on our invoices and packing slips.
  • Order by catalog number, description, color and size, if a choice.
  • If billing must be on your forms, send them with your order so we can do all the paperwork at once.
  • If another agency is to pay for your order, we need their confirmation - purchase order number or letterhead order.
  • Include a phone or fax # in case we have questions.

Note: If a patient/client will be paying us, it is an INDIVIDUAL order, even if placed by a staff member. Instructions are located in Purchasing Information for Individuals.

We will be happy to try to help with any questions, problems or special needs.

Patient or Client Orders

We cannot bill instruments to individuals. A Speech Pathologist helping a patient order must include a check or credit card number.
See Purchasing Information for Individuals for details on individual orders, Medicare, sources of financial help, etc.

If the individual is paying for an order placed by the provider, the order must be placed using the instructions given in Purchasing Information for Individuals
Patient Instruction

If you teach a patient to use an instrument that he/she will take home, please remember to teach maintenance and care also. Send our instructions and purchase information home with the instrument. Advise the user to keep them handy to check any problems in operation and to order replacement supplies.

IF YOU HAVE INSTRUMENTS FOR WHICH THE INSTRUCTIONS HAVE BEEN LOST, ASK US FOR MORE - NO CHARGE!

Agency, Institution, Professional & Organization Orders

Submit written orders or loan requests on letterhead or P.O. form. Be sure to specify shipping address, billing address and whether the bill should be included in the package or sent separately.
We are happy to give phone information and accept phone orders (weekdays 9am to 4:30pm Eastern).

Links
Contact Us

Luminaud, Inc.
8688 Tyler Blvd.
Mentor, Ohio 44060

USA

800-255-3408 
440-255-9082

440-255-2250 - fax

e-mail:
info@luminaud.com

Hours

Monday - Friday
9:00am - 4:30pm
Eastern Time

Visits by appointment Only

WE CLOSE FOR ALL HOLIDAYS
including the day after Thanksgiving
and 2 weeks over Christmas/New Year.

Closed Dates - 2016
Nov 23, 24, 25 - Thanksgiving
Dec 6 - Inventory
Dec 19 - Jan 1 - Christmas , New Year


 

Tom, Dorothy and the staff of Luminaud inc. Thank you.