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Repair Policies

We will be happy to look at your unit and give you an estimate at no cost.

We are unable to do a "call tag" for the return of your unit.   You will have to pay the costs to ship it to us.
If it is later determined that a unit repair is covered under warranty, we will credit you for your expense to send the unit in to us.

Units being sent in for repair should be sent to the proper location for prompt attenion. (see below)
       Luminaud manufactured or authorized units will come to us.
       Other manufacturer's units will need to go to their authorized repair centers.

Please make sure that the unit is well wrapped and padded, and make sure to Insure the package.
We will not be responsible for damages that occur in shipping before the unit arrives to us.

Please put a note in the box, stating the problem that you are having with the unit,
as well as your Name, Address, and Phone number.

Please send your unit to the proper location,  according to the list below.
Make sure to call ahead before shipping.  Some companies may require a "Return Authorization" before shipping

Brand of Product

Cooper-Rand Artificial Larynx
Voicette Amplifier
Spokeman Amplifier
Rand Voice Amplifier              

These units should be sent to directly to us for repairs:                    Luminaud inc.                        800-255-3408
                                                                                                  8688 Tyler Blvd.
                                                                                                  Mentor, OH  44060

Servox Inton Artificial Larynx
Servox Digital Artificial Larynx

These units should be sent to the following business for repairs:       Lauder Enterprises                 800-388-8642
                                                                                                  4754 Shavano Oak,   #104
                                                                                                  San Antonio, TX 78249

TruTone Artificial Larynx
SolaTone Artificial Larynx

These units should be sent to the following business for repairs:       Griffin Laboratories                800-330-5969
                                                                                                  27636 Ynez Rd,  #L7199
                                                                                                  Temecula,  CA  92591

Nu-Vois Artificial Larynx
Xtra-Vois Artificial Larynx

These units should be sent to the following business for repairs:       Nu-Vois LLC                             800-688-6471
                                                                                                  1100 W Taylor St,  Suite 100
                                                                                                  Meridian, ID  83642
 

Links
Contact Us

Luminaud, Inc.
8688 Tyler Blvd.
Mentor, Ohio 44060

USA

800-255-3408 
440-255-9082

440-255-2250 - fax

e-mail:
info@luminaud.com

Hours

Monday - Friday
9:00am - 4:30pm
Eastern Time

Visits by appointment Only

WE CLOSE FOR ALL HOLIDAYS
including the day after Thanksgiving
and 2 weeks over Christmas/New Year.

Closed Dates - 2016
Nov 23, 24, 25 - Thanksgiving
Dec 6 - Inventory
Dec 19 - Jan 1 - Christmas , New Year


 

Tom, Dorothy and the staff of Luminaud inc. Thank you.